What you'll learn

Retail leaders are bombarded with AI promises, but most can't distinguish between traditional automation and the new wave of agentic AI that's already transforming how companies like Amazon, Stitch Fix, and Zara operate. Without understanding what AI agents actually do and where they need human oversight, it's impossible to evaluate opportunities or have informed conversations with vendors and technical teams.

In this course, Agentic AI in Retail, you'll gain the ability to explain how AI agents work in retail and identify where they can drive real business value.

First, you'll explore what makes agentic AI different from traditional automation: understanding autonomy, goal-directed behavior, and why speed matters across merchandising, operations, and customer experience.

Next, you'll learn the critical guardrails that keep AI agents safe, including human-in-the-loop controls, data confidentiality, and how to handle AI mistakes.

Finally, you'll discover how leading retailers are putting AI agents to work: from Stitch Fix's AI stylists building personalized customer profiles, to Amazon's demand forecasting agents adjusting inventory before storms hit, to Zara's pricing agents balancing revenue and inventory clearance in real time.

When you're finished with this course, you'll have the knowledge of agentic AI in retail needed to confidently discuss use cases, evaluate opportunities, and understand both the potential benefits and risks for your organization.