- Course
Amazon Connect AI Agent Capabilities
In this course, you will explore how AI is improving agent productivity and effectiveness through real-time assistance tools, automated workflows, and advanced analytics. Learn how technologies such as AI-powered agent assistance and summarization and intelligent analytics can reduce contact handling time and enhance customer interactions. Whether you're managing a contact center team or implementing technology solutions, this course equips you with practical knowledge to empower agents and improve customer experience.
Intermediate
- Course
Amazon Connect AI Agent Capabilities
In this course, you will explore how AI is improving agent productivity and effectiveness through real-time assistance tools, automated workflows, and advanced analytics. Learn how technologies such as AI-powered agent assistance and summarization and intelligent analytics can reduce contact handling time and enhance customer interactions. Whether you're managing a contact center team or implementing technology solutions, this course equips you with practical knowledge to empower agents and improve customer experience.
Intermediate
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This course is included in the libraries shown below:
- Cloud
What you'll learn
In this course, you will explore how AI is improving agent productivity and effectiveness through real-time assistance tools, automated workflows, and advanced analytics.
Learn how technologies such as AI-powered agent assistance and summarization and intelligent analytics can reduce contact handling time and enhance customer interactions. Whether you're managing a contact center team or implementing technology solutions, this course equips you with practical knowledge to empower agents and improve customer experience.
Amazon Connect AI Agent Capabilities
Intermediate
Table of contents
In collaboration with Amazon Web Services, Pluralsight customers may now access training built by AWS on the Pluralsight Skills technology platform.
