- Course
Amazon Connect AI Supervisor Capabilities
This comprehensive online course explores how artificial intelligence enhances supervisor capabilities within Amazon Connect contact centers. You will learn about tools and techniques to analyze conversations and monitor agent performance. You will explore how to improve customer experiences using AI-powered features for conversation analytics and automated evaluations.
Intermediate
- Course
Amazon Connect AI Supervisor Capabilities
This comprehensive online course explores how artificial intelligence enhances supervisor capabilities within Amazon Connect contact centers. You will learn about tools and techniques to analyze conversations and monitor agent performance. You will explore how to improve customer experiences using AI-powered features for conversation analytics and automated evaluations.
Intermediate
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This course is included in the libraries shown below:
- Cloud
What you'll learn
This comprehensive online course explores how artificial intelligence enhances supervisor capabilities within Amazon Connect contact centers. You will learn about tools and techniques to analyze conversations and monitor agent performance. You will explore how to improve customer experiences using AI-powered features for conversation analytics and automated evaluations.
Amazon Connect AI Supervisor Capabilities
Intermediate
Table of contents
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