- Course
Amazon Connect Architecture Fundamentals
Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly and efficiently without specialized hardware or technical expertise. In this course, you will learn about the essential building blocks of Amazon Connect, from initial setup to creating your first contact flows and analyzing performance data. Whether you're new to call center management or you want to upgrade your customer service operations, understanding these fundamentals is crucial. It will give you the foundation to create exceptional customer experiences.
Beginner
- Course
Amazon Connect Architecture Fundamentals
Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly and efficiently without specialized hardware or technical expertise. In this course, you will learn about the essential building blocks of Amazon Connect, from initial setup to creating your first contact flows and analyzing performance data. Whether you're new to call center management or you want to upgrade your customer service operations, understanding these fundamentals is crucial. It will give you the foundation to create exceptional customer experiences.
Beginner
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This course is included in the libraries shown below:
- Cloud
What you'll learn
Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly and efficiently without specialized hardware or technical expertise. In this course, you will learn about the essential building blocks of Amazon Connect, from initial setup to creating your first contact flows and analyzing performance data.
Whether you're new to call center management or you want to upgrade your customer service operations, understanding these fundamentals is crucial. It will give you the foundation to create exceptional customer experiences.
Amazon Connect Architecture Fundamentals
Beginner
Table of contents
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