- Course
Amazon Connect Metrics & Analytics
In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or understand agent performance trends over time, the right metrics provide these critical insights. By the end of this training, you will be able to navigate both real-time and historical reports and create custom dashboards tailored to your specific needs. You will also help get the right information to the right people at the right time.
Beginner
- Course
Amazon Connect Metrics & Analytics
In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or understand agent performance trends over time, the right metrics provide these critical insights. By the end of this training, you will be able to navigate both real-time and historical reports and create custom dashboards tailored to your specific needs. You will also help get the right information to the right people at the right time.
Beginner
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This course is included in the libraries shown below:
- Cloud
What you'll learn
In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or understand agent performance trends over time, the right metrics provide these critical insights. By the end of this training, you will be able to navigate both real-time and historical reports and create custom dashboards tailored to your specific needs. You will also help get the right information to the right people at the right time.
Amazon Connect Metrics & Analytics
Beginner
Table of contents
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