- Course
Amazon Connect Operations
With Amazon Connect, you can quickly set up and manage a flexible, cloud-based contact center to serve customers from anywhere while using AI-powered features for intelligent customer interactions. In this course, you will learn the essential aspects of managing a thriving Amazon Connect contact center. This is the knowledge needed to maintain smooth contact center operations and respond effectively to operational challenges. You will learn vital day-to-day operational procedures, effective monitoring techniques, and resource management strategies.
Beginner
- Course
Amazon Connect Operations
With Amazon Connect, you can quickly set up and manage a flexible, cloud-based contact center to serve customers from anywhere while using AI-powered features for intelligent customer interactions. In this course, you will learn the essential aspects of managing a thriving Amazon Connect contact center. This is the knowledge needed to maintain smooth contact center operations and respond effectively to operational challenges. You will learn vital day-to-day operational procedures, effective monitoring techniques, and resource management strategies.
Beginner
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This course is included in the libraries shown below:
- Cloud
What you'll learn
With Amazon Connect, you can quickly set up and manage a flexible, cloud-based contact center to serve customers from anywhere while using AI-powered features for intelligent customer interactions. In this course, you will learn the essential aspects of managing a thriving Amazon Connect contact center. This is the knowledge needed to maintain smooth contact center operations and respond effectively to operational challenges.
You will learn vital day-to-day operational procedures, effective monitoring techniques, and resource management strategies.
Amazon Connect Operations
Beginner
Table of contents
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