- Course
Amazon Connect Rules and Notification Management
Welcome to Amazon Connect Rules and Notification Management. In this intermediate-level course, you will learn how to use Amazon Connect Contact Lens to analyze conversations, create custom rules, and manage notifications. By the end of this 60-minute course, you will be able to set up effective monitoring systems that help your contact center operate more efficiently. Throughout this course, you will discover how to use powerful tools in Amazon Connect to improve customer service quality, monitor agent performance, and respond quickly to critical situations.
Intermediate
- Course
Amazon Connect Rules and Notification Management
Welcome to Amazon Connect Rules and Notification Management. In this intermediate-level course, you will learn how to use Amazon Connect Contact Lens to analyze conversations, create custom rules, and manage notifications. By the end of this 60-minute course, you will be able to set up effective monitoring systems that help your contact center operate more efficiently. Throughout this course, you will discover how to use powerful tools in Amazon Connect to improve customer service quality, monitor agent performance, and respond quickly to critical situations.
Intermediate
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This course is included in the libraries shown below:
- Cloud
What you'll learn
Welcome to Amazon Connect Rules and Notification Management.
In this intermediate-level course, you will learn how to use Amazon Connect Contact Lens to analyze conversations, create custom rules, and manage notifications. By the end of this 60-minute course, you will be able to set up effective monitoring systems that help your contact center operate more efficiently.
Throughout this course, you will discover how to use powerful tools in Amazon Connect to improve customer service quality, monitor agent performance, and respond quickly to critical situations.
Amazon Connect Rules and Notification Management
Intermediate
Table of contents
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