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Real-time Personalised Customer Interaction at Scale

by Big Data LDN

Big Data LDN 2019 | Real-time Personalised Customer Interaction at Scale | Rares Rusu and Alexandru Objelean

What you'll learn

How do you build a customer interaction platform that is agile enough to respond to constantly changing requirements and still able to perform at scale? This is the challenge the Customer Interaction team set out to solve at Paddy Power Betfair. You will learn how they rebuilt their promotional platform moving from one based on a closed slow relational database to a high-performance agile platform that integrates promotions from 3rd parties. You will see how this transformation has enabled marketing to continuously innovate and apply timely, relevant personalized offers to hundreds of thousands of customers across two brands, even during massive spikes in traffic.

Table of contents

Real-time Personalised Customer Interaction at Scale
27mins

About the author

Big Data LDN (London) is a free to attend conference and exhibition, hosting leading data and analytics experts who are ready to equip you with the tools you need to deliver your most effective data-driven strategy. Discuss your business requirements with 130 leading technology vendors and consultants, hear from 150 expert speakers in 9 technical and business-led conference theaters, and network with thousands of fellow data experts.

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