Troubleshooting for Cisco CICD 210-060
In this course, you will learn basic troubleshooting techniques in preparation for the Cisco CICD 210-060 certification exam.
What you'll learn
The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Troubleshooting for Cisco CICD 210-060, the final course in the 5 part series on CICD 210-060, you will learn the basic troubleshooting techniques required for passing the certification exam. First, you will learn the fundamentals of Unified Communications Manager. Then, you will move into dial plan issues with Unified Communications Manager Express, and learn about voicemail troubleshooting and monitoring with Cisco Unity Connection. Finally, you will also explore issues you may run into with voice gateways, as well as core QoS issues you need to be prepared for, and review common issues with Cisco IM and Presence. By the end of this course, you will be prepared to effectively troubleshoot a basic Cisco collaboration environment.
Table of contents
- Common CUCM Troubleshooting Tasks 8m
- Troubleshooting Device Registration 12m
- Installing the Real-time Monitoring Tool 15m
- Collecting CUCM Traces with RTMT 7m
- Troubleshooting Calls with RTMT 5m
- Configuring RTMT Alerting 6m
- Dial Plan Troubleshooting with DNA 7m
- Call Detail Reporting 9m
- CUCM Built-in Reports 4m
About the author
Josh is a Senior Systems Engineer for a Cisco Gold partner where he provides design, implementation, and support for Cisco Collaboration solutions. Josh spent just under a decade working as a Network Architect for one of the nation's largest healthcare organizations, and left the enterprise to deep-dive into the collaboration technology space, where he currently focuses his time. Josh spent several years teaching the Cisco Networking Academy for Sinclair Community College in Dayton Ohio, instruc... more