The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Troubleshooting for Cisco CICD 210-060, the final course in the 5 part series on CICD 210-060, you will learn the basic troubleshooting techniques required for passing the certification exam. First, you will learn the fundamentals of Unified Communications Manager. Then, you will move into dial plan issues with Unified Communications Manager Express, and learn about voicemail troubleshooting and monitoring with Cisco Unity Connection. Finally, you will also explore issues you may run into with voice gateways, as well as core QoS issues you need to be prepared for, and review common issues with Cisco IM and Presence. By the end of this course, you will be prepared to effectively troubleshoot a basic Cisco collaboration environment.
Josh Kittle (CCNP Voice/CCAI) has been working with Cisco Unified Communications solutions since Call Manager 3.x, and currently works as a partner engineer designing and supporting collaboration solutions for customers ranging up to 10,000 endpoints. A former Cisco Networking Academy Instructor, Josh enjoys sharing his passion for learning with others, and believes that having fun is the most important part of any project.
Course Overview Hi everyone! My name is Josh Kittle, and welcome to my course, Troubleshooting for Cisco CICD 210-060. I'm a collaboration engineer by day and an educator by night surrounded by Cisco collaboration technologies on pretty much a 24x7 basis. This course is the fifth and final course in our five-part series helping to prepare you for the Cisco CICD 210-060 certificate exam. Some of the major topics that we will cover include troubleshooting Cisco Unified Communications Manager and Unified Communications Manager Express, troubleshooting Cisco Unity Connection, various topics on troubleshooting voice gateways, quality of service issues, and Cisco Presence technologies. By the end of this course, you should be prepared to effectively troubleshoot a basic Cisco collaboration environment. Before we get in this course, you should be familiar with the concepts covered in the first four courses in this learning track. I hope you'll join me on this journey to learn troubleshooting Cisco collaboration with the Troubleshooting for Cisco CICD 210-060 course here at Pluralsight.