Elias Khnaser is a Research Vice President with Gartner for Technical Professionals (GTP). He covers public cloud computing and hybrid cloud computing. Mr. Khnaser's coverage is primarily focused on Infrastructure as a Service (IaaS) along with platform as a service (PaaS) as it intersects with IaaS. Areas of focus include cloud computing adoption strategy, trends, technology, platforms and providers, exit strategy and multicloud.
Prior to joining Gartner, Mr. Khnaser was the CTO for Sigma Solutions. In that role, he directed the company's technical strategy and was a customer-facing executive engaging with client CIOs, architects and engineers on cloud, EUC and virtualization strategies.
He is well-published with six books and hundreds of blogs on Forbes, InformationWeek and VirtualizationReview.com. He has also presented at various Gartner and industry conferences.
Managing using Citrix Director Welcome to Pluralsight. I'm Elias Khnaser and you're watching Managing using Citrix Director. So I didn't know what else to put other than this; this is the module where we're going to discuss how you are going to become the Citrix Helpdesk Superhero by being able to monitor and troubleshoot all of the issues that could pertain to Citrix. Now those of you that are seasoned Citrix administrators or that have been around Citrix for awhile will know that managing Citrix, and specifically troubleshooting and helping users with Citrix is not necessarily the easiest job in the world. And I didn't have a lot of slides that kind of get this module started, so I decided we would start off with you becoming the new Citrix Helpdesk Superhero and introducing you to all the features and functionality that come with the Citrix Director Web Console. The Citrix Director Web Console is that unified location that your helpdesk people, in particular, can go to and use a management console that was built from the ground up with exactly the things that they need, exactly the bells, the whistles, the knobs, all of the stuff that they need in order to be able to troubleshoot and help users as they're coming in with specific issues. So, what do you say we don't spend a lot of time watching this guy with his shirt off, and let's just dig in and launch Citrix Studio, or Citrix Director, and take a look at what's available to you from a Helpdesk perspective.