What you'll learn

More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling in the pit of your stomach. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. First, you’ll review tips and tricks to prepare yourself to participate in this conversation. Next, you’ll discover how to avoid common pitfalls when it comes to things like venting or talking over one another. Finally, you’ll explore examples of individuals who really excel at communication through disagreement, and what these individuals do that makes them more effective. After this course, you’ll manage disagreements and conflict more effectively.