What you'll learn

Many organizations struggle with incomplete or unreliable infrastructure data, leading to failed changes, slower incident resolution, and limited visibility into service dependencies. In this course, Configuration Management Database (CMDB) Fundamentals, you’ll gain the ability to understand, configure, and maintain the ServiceNow CMDB to support reliable IT service delivery. First, you’ll explore the purpose of the CMDB and its integration with core ITSM processes such as incident and change management. Next, you’ll discover how to create and manage configuration items, define relationships, and populate the CMDB using structured methods. Finally, you’ll learn how to monitor CMDB health, resolve common data quality issues, and apply governance best practices. When you’re finished with this course, you’ll have the skills and knowledge of ServiceNow CMDB fundamentals needed to manage accurate configuration data and strengthen IT operational stability.