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Digital Transformation: How Data and AI Can Play a Role

One of the most common challenges enterprises face while undergoing digital transformation is fragmented customer data or lack of insight into the data, resulting in an incomplete customer profile and inadequate omni-channel and loyalty experience. Join Alibaba Cloud's Kam He for his first-hand experiences in tackling these challenges and sharing some critical lessons learned through Alibaba’s own digital transformation journey.
Course info
Level
Beginner
Updated
Oct 29, 2021
Duration
19m
Table of contents
Digital Transformation: How Data and AI Can Play a Role
Description
Course info
Level
Beginner
Updated
Oct 29, 2021
Duration
19m
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Description

Join Kam He, Director of Solutions & Consulting at Alibaba Cloud for this session to learn more about how one of the most common challenges enterprises face while undergoing digital transformation is fragmented customer data or lack of insight into the data, resulting in an incomplete customer profile and inadequate omni-channel and loyalty experience. When data is siloed and not aggregated in a centralized repository, then IT systems have very large data latency and real time data exchange issues, along with lack of data intelligence and automation, and inefficient supply chain management due to lack of demand forecasting. If these challenges sound familiar to you, you may not be alone. Alibaba Cloud invites you to join Kam’s session, where he will share his first-hand experiences in tackling these challenges and sharing some critical lessons learned through Alibaba’s own digital transformation journey."

About the author
About the author

Pluralsight LIVE is the ultimate gathering of industry experts, business leaders and change-makers. As Pluralsight's annual user conference, LIVE is where technologists from around the world come together to look into the future and prepare for the challenges and opportunities ahead.

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