Exchange Server 2013 Unified Messaging

This course will help you learn how to configure Unified Messaging within your environment so that your end-users can benefit from a solution that is already built-in and waiting for you to use.
Course info
Rating
(31)
Level
Intermediate
Updated
Feb 26, 2014
Duration
3h 30m
Table of contents
Introduction
An Overview of Unified Messaging
Prerequisites for Unified Messaging
Understanding Unified Messaging Components
Configure Unified Messaging
Troubleshoot Unified Messaging
High Availability and Load Balancing of Unified Messaging
Migrate Unified Messaging
Monitor Unified Messaging
Unified Messaging: Going Further
Description
Course info
Rating
(31)
Level
Intermediate
Updated
Feb 26, 2014
Duration
3h 30m
Description

Unified Messaging is a set of services in Exchange 2013 that allow you to provide a universal Inbox that includes voicemails, emails and, if configured with a 3rd party provider, incoming fax. It also provides the ability for end users to call into the system and interact and listen to emails and such through Outlook Voice Access (OVA) and see transcriptions of email through voicemail preview. However, there is a complexity level attached and unfamiliar ground for most IT folks into the world of telephony to get UM up and running. This course will help you learn how to configure Unified Messaging within your environment so that your end-users can benefit from a solution that is already built-in and waiting for you to use.

About the author
About the author

J. Peter Bruzzese (one of the co-founders of ClipTraining.com) is an Exchange MVP and an internationally published technical author with over a dozen titles to his credit. In addition, he is a Microsoft Certified Trainer (MCT) and a Triple-MCSE and MCITP for Messaging. He has been a technical journalist for 15 years and is the Enterprise Windows columnist for InfoWorld.

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Section Introduction Transcripts
Section Introduction Transcripts

Introduction
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Introduction. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter, @JPBruzzese. So, in this introduction we'll start off with establishing, Who is J. Peter Bruzzese, that's me; and you'll learn a little bit more about your instructor. Then we'll review what this course is about. We'll go through the primary headings for all of the lessons. Then we'll review the lab setup for the course, which is something that we don't typically do, but in this case it was important to demonstrate how we have things configured, in the event you want to mimic the setup for your own Unified Messaging lab work, and we'll summarize the discussion at the end. Okay, so let's get started.

An Overview of Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, An Overview of Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson, we're going to discuss Unified Messaging Services, then we'll move on to the top 10 Unified Messaging features, and at the end we'll summarize the discussion. Okay, so let's get started.

Prerequisites for Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Prerequisites for Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. So in this lesson, we're going to get things kicked off with a discussion of Telephony 101, then we'll discuss Integrating Unified Messaging with your Telephony environment, and we'll finish things off with Protocols and Unified Messaging. These may be protocols that you've never even heard of before, but that's okay, by the time we're done you'll understand what they do, and at the end, we'll summarize the discussion. Okay, so let's get started.

Understanding Unified Messaging Components
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Understanding Unified Messaging Components. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson, we're going to discuss, as an overview, the four main components of Unified Messaging configuration. This includes UM IP Gateways, UM Dial Plans, UM Mailbox Policies, and UM Auto Attendants. Then, as a demonstration, we'll go through an overview of the four main components on the Exchange system so that you can see how they're set up for the most part and how we begin the process of configuring them. At the end, we'll summarize the entire discussion. Okay, so let's get started.

Configure Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Configure Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. This lesson is going to have all demonstrations. I think you'll really love it. So for starters, we're going to demonstrate how Unified Messaging works, then we're going to take a look at the VoIP Gateway Settings, and then we're going to demonstrate Configuring Unified Messaging. In the end we'll summarize the entire discussion. Now what's unique about this approach is we're actually going to start from the back and work forward. We're going to see a completed Unified Messaging configuration so that you have an opportunity to see what the goal is and then we'll take the step back and we'll walk through the steps on how we actually accomplished the configuration and how we accomplished the ability for individuals to call one another, leave voice messages, and so forth. So, this is a front-to-back approach, so you see how it works first, and then we'll take a step back and we'll go through that configuration so you actually see what it took to make it work. Okay, so let's get started.

Troubleshoot Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Troubleshoot Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson, we're going to discuss the Art of Troubleshooting Unified Messaging, then we'll do a demonstration of using the Test-UMConnectivity cmdlet, we'll move on to a demonstration of using the ACSyslog tool, and we'll summarize the discussion at the end. Okay, so let's get started.

High Availability and Load Balancing of Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, High Availability and Load Balancing of Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson we're going to discuss, first of all, Key High Availability Concerns for Unified Messaging. Then, we'll go into a discussion of High Availability and Exchange Architecture. That's where we will bring into play the load balancing side. And then at the end, we'll summarize the discussion. Okay, so let's get started.

Migrate Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Migrate Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson we'll discuss Reasons for Migration Knowledge, then we'll go through the Overall Plan to Migrate. We'll do a brief demonstration that includes a review of the Migration Plan, and then we'll summarize the discussion at the end. Okay, so let's get started.

Monitor Unified Messaging
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Monitor Unified Messaging. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson, we're going to start by discussing Built-in and Third-party Monitoring Options, then we'll do a brief Demonstration of Obtaining Call Stats and User Log Information, and we'll summarize the discussion at the end. Okay, so let's get started.

Unified Messaging: Going Further
Greetings, and welcome to Pluralsight. You're watching Exchange Server 2013 Unified Messaging. This lesson is entitled, Unified Messaging: Going Further. I'm your instructor, J. Peter Bruzzese, and you can read my blog at ExclusivelyExchange. com. If you have any questions or comments, feel free to reach out to me on Twitter @JPBruzzese. In this lesson, we're going to discuss a cornucopia of different subjects that are all kind of merged in together here under one lesson title. So we're going to talk about TCP ports used by Exchange Unified Messaging, Understanding Language Packs, we'll do a review of the Auto Attendant Services with an audio demo, and we'll discuss the Exchange Unified Messaging Troubleshooting Tool. At the end, we'll summarize the discussion. Okay, so let's get started.