What you'll learn

Workplace conflicts often repeat because people argue about what went wrong instead of agreeing on what happens next, or they use a feedback conversation when the situation requires a different approach. In this course, Resolving Conflicts with Feedback, you’ll gain the ability to resolve workplace conflicts with a feedforward conversation that ends in a clear agreement. First, you’ll explore how to decide whether a conflict is right for a feedback conversation, and how to recognize when it needs manager or HR involvement instead. Next, you’ll discover how to prepare the conversation so it stays focused on future action, and how to recognize when rising tension means it should pause. Finally, you’ll learn how to open the conversation with facts, propose a specific solution, confirm the agreement, and set a follow-up. When you’re finished with this course, you’ll have the skills and knowledge of feedforward conversations needed to address workplace conflicts with a clear, future-focused approach.