What you'll learn

Root Cause Analysis is a fundamental component of any incident management process within system operations. In this course, Introduction to GenAI and LLMs in Cloud Operations, you’ll learn why using GenAI and LLMs to perform root cause analysis can be a force multiplier in your cloud operations. First, you’ll explore what Generative AI and Large Language Models are. Next, you’ll discover some applications of LLMs in the area of incident management. Finally, you’ll learn how to determine when LLMs are useful for cloud operations incidents. When you’re finished with this course, you’ll have the skills and knowledge to begin using Generative AI and Large Language Models to enhance your cloud operations.