The IT Ops Sessions: Using Google Cloud’s Generative AI for IT Service Desk Automation
In this IT Ops session, you’ll learn how to use Google Cloud’s generative AI services to build a chatbot that can handle IT service desk tasks.
What you'll learn
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using Google Cloud’s Generative AI for IT Service Desk Automation, you’ll learn how to automate IT service desk tasks with a chatbot powered by Google Cloud’s generative AI tech. In particular, you’ll explore how to work with Vertex AI Conversation to build a chatbot grounded in knowledge sources, how to leverage generative playbooks to easily incorporate tool use into your chatbot, and how to use the generative fallback capability and leverage it in the context of a service desk chatbot. When you’re finished with this session, you’ll have a better understanding of chatbot development with Vertex AI Conversation, and concepts such as grounding, generative fallback, and generative playbooks.
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About the author
IT professional with a PhD in Software-Defined Networking and professional cloud certifications from AWS, Azure, and Google Cloud. With a background ranging from software development and systems engineering to pre-sales and professional services for Cloud migrations, I have accumulated experience in Hybrid cloud infrastructure, cloud architecture and design, Infrastructure-as-Code (IaC) as well as Agile/DevOps practices.