What you'll learn

The difference between a 20-minute recovery and a 4-hour incident comes down to process, not technical skill. In this course, High-Stakes Incident Response and Retrospectives, you'll gain the ability to manage incidents systematically and convert failures into organizational improvement. First, you'll explore the incident command system and the three C's of incident management. Next, you'll discover how to facilitate blameless postmortems that surface root causes and generate actionable repairs. Finally, you'll learn to build resilience through Wheel of Misfortune exercises and chaos engineering. When you're finished with this course, you'll have the skills and knowledge of incident management needed to transform your organization from one that fears failure to one that learns from it.