What you'll learn

When users can't find what they need, even great digital products can feel confusing and frustrating. As products grow, inconsistent categories, overlapping information, and unclear labels can make content harder to navigate.

In this course, Information Architecture (UX): Taxonomy, Metadata & Labeling Systems, you'll learn how to organize complex content so users can find and understand information more easily.

First, you'll learn how to build effective taxonomies, create controlled vocabularies based on users' language and maintain consistent classification systems as content evolves.

Next, you'll explore how to organize content that doesn't fit neatly into a single hierarchy using polyhierarchy, faceted classification, and metadata.

Finally, you'll discover how to create clear, intuitive labels and evaluate their effectiveness using information scent and practical UX testing techniques.

Throughout the course, you'll work through a realistic SaaS help center scenario, transforming a confusing content structure into a more intuitive, user-friendly experience. When you're finished with this course, you'll have the skills and knowledge needed to improve content findability and usability in your own digital products.