What you'll learn

AI agents are transforming the way businesses operate by automating complex tasks and enabling systems to work more intelligently and independently. In this course, Integrating AI Agents in Enterprise Systems, you’ll learn how to design, implement, and scale AI agents that drive real business value. First, you’ll discover how to deploy AI agents across departments such as HR, finance, and customer service. Next, you’ll see demos that will show how to build AI agents using Salesforce’s Agentforce and Amazon’s Bedrock. There will also be demos that illustrate how to connect agents to tools using APIs, webhooks, and Model Context Protocol (MCP), including CrewAI and Zapier integrations. Finally, you’ll learn how to build effective human-AI teams. Topics include hybrid workflows, managing trust, updating employee skills, and ensuring ethical and responsible use of AI agents in business settings. By the end of this course, you’ll have the skills to create AI agents that not only automate workflows but also align with your business objectives, enhance productivity, and enable scalable, secure, and intelligent operations.