IT Outsourcing - Running an Outsourcing Initiative

In this course, you will learn to identify the common issues that arise in an IT outsourcing project, and you will be presented with tips and tricks necessary to mitigate these threats to your IT outsourcing project.
Course info
Level
Beginner
Updated
May 11, 2018
Duration
1h 20m
Table of contents
Description
Course info
Level
Beginner
Updated
May 11, 2018
Duration
1h 20m
Description

Running an outsourcing project presents the project manager with some unique challenges in the areas of culture and team dynamics. In this course, IT Outsourcing - Running an Outsourcing Initiative, you'll learn the pitfalls of managing an outsourcing initiative, and will be presented with tips and tricks you can apply to avoid them. First, you’ll explore ways to create a shared sense of responsibility and how to overcome cultural challenges when working with a foreign team. Next, you’ll examine some of the problems inherent in an outsourced project. Finally, you’ll learn how to tackle the challenge of working with a distributed team, including dealing with time differences, productivity expectations, and communication issues. By the end of this course, you’ll be able to identify common issues that arise when running an outsourcing initiative, and you’ll understand how to mitigate these threats to your outsourcing project.

About the author
About the author

Tommy van Schaik spent most of his academic and professional career as a linking pin between business and IT. His focus areas are: project management, IT governance, business processes, IT architecture, requirement engineering, and business rules.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everybody, and welcome to this course, IT Outsourcing--Running an Outsourcing Initiative. My name is Tommy van Schaik, and I currently work for the Dutch Government dealing with outsourcing projects and contract management. Running an outsourced project provides some unique challenges from a project management perspective. The team dynamics can be quite different from an in-house team, and things like cultural differences and having a distributed team can only add to the complexity. In this course, we will zoom in on the concepts that make running an outsourced project so challenging. We will look at the added cultural aspects of offshore teams and provide you with tools, tips, and tricks to successfully lead an outsourcing project. After this course, you will have fundamental understanding of the challenges that occur while running an outsourced project and how you can meet these challenges head-on by applying the concepts you've learned in this course. This course is also part of the IT Outsourcing Learning Path. We will take you through the entire process of preparing, starting, running, and closing an outsourcing initiative. So let's go ahead and get started on this course, IT Outsourcing--Running an Outsourcing Initiative here at Pluralsight.

Dealing with Cultural Differences
Hi there, and welcome to this module on dealing with cultural differences in offshoring teams. In this module, we will explain the aspects in which different cultures differ from each other and what tools and techniques you can use to mitigate some of the challenges that occur when you are working with an offshore team or mixed team with onsite and offshore personnel. As we know, differences in culture can be a source of miscommunication and misunderstanding that could lead to unnecessary conflicts within teams. After this module, you will have a good understanding of what to look out for in offshoring situations and how to use different tools and techniques to mitigate some of those risks. So this module has been split up in three parts. First, we'll look at the different aspects in which cultures differ from each other and how you can quantify these aspects. Then we'll look at examples of different countries that are central to the IT offshoring industry today and how you can compare different countries. And, finally, we'll provide you with some general guidelines and tips and tricks that you can use when dealing with other cultures. Every culture is different, and each culture has specifics, but there are a few general guidelines that you can follow at almost every situation that might help you when you get to learn a culture that is new to you and your team. So let's get started on this module on dealing with cultural differences.

Dealing with Common Issues in Cross-organizational Teams
Hi everyone, and welcome back. In this module, we are going to look at how you can deal with some of the common issues you can run into when working with cross-organizational teams. Now we already covered the cultural dimensions, but there are also organizational issues we will have to take into consideration when you are working on a project that involves team members from different organizations. So we're going to cover the following topics in this module--the black box mentality that sometimes exists in the insourcing organization where they look at an external team as a product or service instead of a working relationship. Then we'll look at the issue that outsourced personnel usually have multiple bosses, meaning you and the boss from the outsourcing firm that they have to take into account. Then there's the learning curve expectation that you need to manage. Oftentimes, organizations expect outsourced personnel and freelancers to be up and running right away when in reality there's always an adjusting period. And, finally, we'll look at project structures you can apply to different types of projects in order to make the best of your outsourcing project. So let's get started on this module.

Working with Distributed Teams
So we've covered how to create a shared sense of responsibility, how to handle different cultures, and how to tackle some of the issues that arise when leading a cross-organizational team. In this final module, we'll look at how to handle some of the issues that arise when your team is distributed. Of course, leading distributed teams has its own set of challenges like the lack of direct communication, time differences, and how to build a team when working remotely. Now I realize that distributed teams are not limited to outsourcing situations but can just as easily be formed in regular organizations. Nevertheless, it is more commonplace in outsourcing and offshoring situations. So that's why we included it in this course. So how are we going to cover this module? Well, first, we're going to look at the way distributed teams impact the productivity of your project. And, yes, it does impact your productivity. Then we'll discuss options in dealing with time differences, communications and a few best practices in communicating with distributed teams, and, finally, some pointers on how to actively work on team building and distributed teams. Alright then, let's get started on this last module on leading distributed teams.