- Course
- Core Tech
IT Professional Fundamentals: Software Troubleshooting
IT technicians must be proficient not only in hardware troubleshooting, but they must also be able to solve software related problems. This course will teach you approach software issues using a structured approach that minimizes downtime.
What you'll learn
The complexity and diversity of modern operating systems, software components, and apps means a higher probability of problems arising with software. In this course, IT Professional Fundamentals: Software Troubleshooting, you’ll learn to identify and quickly resolve software and security related issues. First, you’ll explore how to resolve problems related to the Microsoft Windows operating system. Next, you’ll discover how to resolve problems related to mobile device software. Finally, you’ll learn how to deal with common security problems and mitigate malware infections. When you’re finished with this course, you’ll have the skills and knowledge of software troubleshooting needed to quickly resolve software-related problems when they arise.
Table of contents
- Module Overview | 1m 11s
- Boot Problems | 7m 25s
- Demo: Create a Windows Bare Metal Image | 4m 49s
- Network Connectivity | 5m 32s
- Demo: Solve Shared Folder Access Permissions Issues | 5m 44s
- Performance | 6m 32s
- OS and Application Crashes | 5m
- Demo: Configure a System Restore Point | 3m 17s
- Demo: Roll Back a Windows Update | 3m 3s
- Module Summary | 1m 43s
About the author
Daniel Lachance, CompTIA Security+, CompTIA A+®, CompTIA Network+®, CompTIA Server+, CompTIA Cloud Essentials, MCITP, MCTS, MCSA, is the owner of Lachance IT Consulting Inc. He is the author of the CompTIA Server+ Certification All-in-One Exam Guide, CompTIA Cloud Essentials Certification Study Guide, and co-author of CompTIA Security+ Certification Practice Exams.