- Course
IT Service Management Foundations
This course will teach you the foundations of IT service management, whether you’re looking to start or grow in the IT service management field, or simply navigate your IT environments more effectively.
Beginner
- Course
IT Service Management Foundations
This course will teach you the foundations of IT service management, whether you’re looking to start or grow in the IT service management field, or simply navigate your IT environments more effectively.
Beginner
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
If you want to start or grow in IT service management, you need a clear grasp of the foundations. In this course, IT Service Management Foundations, you’ll gain that essential grounding. First, you’ll learn what IT services and IT service management are all about. Next, you’ll discover ITSM approaches and key concepts through mindset and framework lenses. Finally, you’ll explore modern developments in this field, such as the impact of AI. When you’re finished with this course, you’ll have the essential knowledge and skills of IT service management.
IT Service Management Foundations
Beginner
Table of contents
Dragana is an Agile Coach and Consultant, passionate about empowering teams and organizations to succeed, Master of Computer Science, PSM1, PSM2, PSM3, Prince2, ITIL & ASL certified.
