What you'll learn

Organizations depend on third‑party suppliers more than ever, and managing those relationships effectively is essential for service quality and business success. In this course, ITIL® 4 Specialist CAI: Supplier Management, you’ll learn how to apply ITIL® 4 guidance to build sourcing strategies, evaluate and select suppliers, and integrate third‑party services into your value streams.

First, you’ll explore the key concepts, terms, and success factors of the Supplier Management practice. Next, you’ll examine the processes and value stream contributions that enable effective supplier journeys. Then, you’ll discover the roles, competencies, and organizational structures needed to support the practice. Finally, you’ll explore capability assessment, development, and recommendations for practice success.

When you’re finished with this course, you’ll have the skills and knowledge needed to manage suppliers effectively and confidently prepare for the ITIL® 4 Specialist: Collaborate, Assure, and Improve exam.