What you'll learn

Managing changes to IT infrastructure without disrupting live services is one of the most challenging aspects of IT service management. In this course, ITIL® 4 Specialist PIC: Change Enablement (CE), you'll gain the ability to apply the ITIL® 4 change enablement practice to manage organizational changes systematically and with reduced risk. First, you'll explore the key concepts of change enablement, including change types, change models, and the purpose of the practice. Next, you'll discover the end-to-end processes for change initiation, assessment, authorization, and closure. Finally, you'll learn how to define roles, leverage technology, and apply the ITIL® capability model to improve your organization's change enablement maturity. When you're finished with this course, you'll have the skills and knowledge of change enablement needed to reduce change-related incidents and enable faster, safer delivery of improvements to IT services.