What you'll learn

The ITIL® Value System provides a holistic framework for understanding how an organization’s components and activities work together to create value through digital products and services. In this course, ITIL® 5 Foundation: The ITIL® Value System (ITIL VS), you’ll gain the ability to deconstruct the ITIL Value System and understand how its components work together. First, you’ll explore the structure and purpose of the ITIL Value System and learn how opportunity and demand are transformed into value. Next, you’ll learn how to apply the seven ITIL Guiding Principles to organizational decisions and ways of working. You’ll then examine governance of digital technology and explore how organizations engage stakeholders, evaluate conditions, provide direction, and monitor performance. After that, you’ll discover how value chain activities and management practices work together to enable product and service management. Finally, you’ll apply the ITIL Continual Improvement Model to establish improvement objectives, take action, evaluate progress, and sustain improvements. When you’re finished with this course, you’ll have the knowledge of the ITIL Value System needed to explain how its components interact to support effective governance, management, and continual value creation.