Description
Course info
Level
Intermediate
Updated
Aug 18, 2020
Duration
1h 14m
Description

Are you preparing to launch a Salesforce community and looking to learn best practices for a successful launch? In this course, Launching and Managing a Salesforce Community Experience, you’ll learn key methods for deploying, managing, and measuring adoption for a Salesforce community. First, you’ll explore the different ways to deploy your community from environment to environment. Next, you’ll discover how to set up and configure community moderation. Finally, you’ll learn how to use community dashboards and reports to measure adoption and engage with the community members. When you’re finished with this course, you’ll have the skills and knowledge about Salesforce Community Cloud needed to successfully launch and manage a community on the Salesforce platform.

About the author
About the author

Jarrod is a Salesforce MVP and Director of Solution Engineering. He has 12 Salesforce certifications and 10+ years of experience in the support, training, and advancement of Salesforce.

Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone, my name is Jarrod Kingston, and welcome to my course, Launching and Managing a Salesforce Community Experience. I am a director of solution engineering at 7Summits in the Salesforce MVP. Did you know that online communities often fail due to a lack of preparation in low member engagement or adoption? That means we need to understand how to properly launch, measure, and engage our community members in a way that boosts adoption, ultimately leading to success. In this course, we're going to review the key methods for deploying, managing, measuring, and increasing adoption for Salesforce communities. Some of the major topics that we will cover include community deployment methods, moderation tools and settings, analytics package and dashboards workspace, adoption and engagement best practices, reputation and recommendations. By the end of this course, you'll know the core concepts for deploying, managing, and measuring the success of a Salesforce community. Before beginning the course, you should be familiar with the fundamentals of Salesforce community cloud. I hope you'll join me on this journey to learn how to successfully launch and manage your Salesforce community with the Launching and Managing a Salesforce Community Experience course at Pluralsight.