What you'll learn

Most tech teams argue about why work is slow without ever mapping where the time actually goes. In this course, Lean Six Sigma: Mapping and Measuring, you’ll gain the ability to map the boundaries and measure the baseline performance of any digital workflow. First, you’ll explore how to scope a process with a SIPOC diagram and build a value stream map that exposes where work waits. Next, you’ll discover how to build a data collection plan that minimizes human bias and measurement error. Finally, you’ll learn how to calculate first-pass yield, rolled throughput yield, DPMO, and your baseline Sigma level from real system data. When you’re finished with this course, you’ll have the skills and knowledge of process mapping and measurement needed to replace opinions with evidence and pinpoint exactly where your workflow is failing.