Liaising with SaaS Users and Vendors

by Sonia Cuff

This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.

What you'll learn

While IT Operations may not directly support Software-as-a-Service applications, they are still the contact point for end users and the application vendor. In this course, Liaising with SaaS Users and Vendors, you will gain the ability to effectively manage those relationships. First, you will learn how to effectively support SaaS users. Next, you will discover how to work with a SaaS vendor. Finally, you will explore your role in managing SaaS changes. When you’re finished with this course, you will have the skills and knowledge of supporting SaaS applications needed to manage expectations with the key internal and external stakeholders.

About the author

Sonia Cuff is a systems administrator & architect at heart with over 20 years experience, starting out in Banking, Government, and Defense with Microsoft and IBM software platforms. She’s now playing in the Small & Medium Business market, running a Managed Services Provider in Brisbane, Australia (though her accent is from New Zealand). Sonia is a ‘Cloud realist’ who’s passionate about technology solutions being the right fit and delivering business benefits. She loves helping IT professionals ... more

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