While IT Operations may not directly support Software-as-a-Service applications, they are still the contact point for end users and the application vendor. In this course, Liaising with SaaS Users and Vendors, you will gain the ability to effectively manage those relationships. First, you will learn how to effectively support SaaS users. Next, you will discover how to work with a SaaS vendor. Finally, you will explore your role in managing SaaS changes. When you’re finished with this course, you will have the skills and knowledge of supporting SaaS applications needed to manage expectations with the key internal and external stakeholders.
Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.
Course Overview Hi everyone. My name is Sonia Cuff, and welcome to my course, Liaising with SaaS Users and Vendors. I'm a Microsoft MVP and technology consultant at my own company, The Missing Chair. Software-as-a-Service applications can feel outside of your normal IT operations. In this course, we are going to look at how you manage your user's expectations of SaaS and build a strong relationship between your IT team and the SaaS vendor. Some of the major topics that we will cover include supporting your end users and easing their frustrations, staying connected to your SaaS vendor, and managing upcoming SaaS changes. By the end of this course, you'll understand the communication skills and processes needed to successfully manage SaaS expectations in your own organization. Before beginning the course, you should have a basic knowledge of IT support and change management processes. I hope you'll join me on this journey to learn about effective communication with Software-as-a-Service stakeholders, with the Liaising with SaaS Users and Vendors course, at Pluralsight.