- Course
Liaising with SaaS Users and Vendors
This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.
Intermediate
- Course
Liaising with SaaS Users and Vendors
This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
While IT Operations may not directly support Software-as-a-Service applications, they are still the contact point for end users and the application vendor. In this course, Liaising with SaaS Users and Vendors, you will gain the ability to effectively manage those relationships. First, you will learn how to effectively support SaaS users. Next, you will discover how to work with a SaaS vendor. Finally, you will explore your role in managing SaaS changes. When you’re finished with this course, you will have the skills and knowledge of supporting SaaS applications needed to manage expectations with the key internal and external stakeholders.
Liaising with SaaS Users and Vendors
Intermediate
Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.