What you'll learn

AI features can create unrealistic expectations and leave users unsure what to do when outputs are wrong. In this course, Managing AI Products: Designing the AI Product Experience, you’ll gain the ability to design AI experiences that set accurate expectations and keep users in control. First, you’ll explore how to shape users’ mental models, communicate capabilities and limitations, and present uncertainty. Next, you’ll discover how to provide meaningful control, clear recovery paths, and useful feedback mechanisms. Finally, you’ll learn how to translate risk assessment findings into appropriate levels of AI autonomy and human oversight. When you’re finished with this course, you’ll have the skills and knowledge of AI product experience design needed to define how users understand, guide, and recover from AI behavior.