What you'll learn

AI agents are operating in your cloud right now, handling tasks, making decisions, and taking action alongside your human team. Without clear leadership, these hybrid teams underperform. In this course, Managing Hybrid Human-AI Teams, you will gain the ability to lead teams where humans and AI agents share real workflows. First, you will explore what hybrid teams look like today and build a governance-grounded inventory of the agents running in your environment. Next, you will diagnose why hybrid teams underperform and design workflows with clear ownership, communication patterns, escalation triggers, and support for multi-agent coordination. Then, you will build monitoring and feedback mechanisms using modern observability approaches and assess your organizational readiness using a structured checklist. When you are finished with this course, you will have the skills and knowledge needed to plan, lead, and govern agent-enabled work across your organization.