Managing Technical Professionals

This course provides managers with tried and true methods to help them empower their employees to reach their full potential. During this course, you'll be presented with everyday scenarios and techniques to handle situations and remove obstacles.
Course info
Rating
(20)
Level
Intermediate
Updated
Oct 4, 2017
Duration
2h 30m
Table of contents
Course Overview
Introduction
Being a Mentor
Conflict Management
Facilitating Communication
Providing Feedback
Performance Management
Handling Performance Reviews
Summary
Description
Course info
Rating
(20)
Level
Intermediate
Updated
Oct 4, 2017
Duration
2h 30m
Description

Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals, you'll learn how to get your employees to perform at their highest potential. First, you'll discover being a mentor and coaching your employees. Next, you'll watch various scenarios where the management team uses best practices in handling conflict management, facilitating communication, and providing feedback. Finally, you'll explore performance management and handling performance reviews in depth. When you're finished with this course, you'll have the skills that you need to motivate your employees to perform at their highest potential and provide a positive working environment to attract and retain top talent.

About the author
About the author

Shelley has over 16 years of experience in IT as a Web Developer, Technical Architect, Manager, and Trainer. Her years of experience designing, developing, and managing global corporate training programs gives her the ability to effectively organize training programs that are engaging and entertaining.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone, my name is Shelley Benhoff, and welcome to my course, Managing Technical Professionals. I am a senior consultant and professional trainer at Hoffstech. I've also managed global teams, and this course includes real stories from my professional career. In this course, we're going to go through several entertaining animated scenarios featuring a cast of characters that hold various positions within an organization. You will watch as the management team uses best practices to motivate all employees to perform at their highest potential. Some of the major topics that we will cover include being a mentor, conflict management, facilitating communication, providing feedback, performance management, and handling performance reviews. By the end of this course, you will know how you can apply the tactics presented in this course in your current job as a manager to help you attract and retain top talent in your industry. I hope that you will join me on this journey to get the most from your employees with the Managing Technical Professionals course here at on Pluralsight.

Introduction
In this course, you will learn techniques to help you get the maximum potential from your employees as you manage technical professionals. Let's take a minute to review what it means to be a manager. The definition of a manager is a person responsible for controlling or administering all or part of a company or similar organization. What does that actually mean? Let's break it down. Managers often control project budgets and resources. It's very important that they keep on top of the project budget to make sure that they do not go over. This ties in with resources, because they cost money. If you use a resource for too long on a project, it sends the budget over the limit. A manager should also be a mentor. They should be skilled at drawing the highest potential from their employees. So how can you perform all of these tasks, while at the same time making sure your employees are performing at their highest potential.

Conflict Management
In this module, we will discuss how to get the most from your employees by managing conflict appropriately. Conflict management is the process of increasing the positive aspects of conflict, while limiting the negative aspects. The purpose of conflict management is to improve performance within an organization. Keep in mind that conflict can be a healthy team for your team. It can help to promote new ideas, business processes, and keep your organization up to date with the latest trends. However if left unresolved, conflict can lead to many problems, including a toxic workplace environment and unseen costs as employees spend too much time battling it out unattended. In order to lead effectively, you need to ensure that conflict is resolved before it escalates, and that it is resolved in a positive way. Conflict management is best approached by considering the different personalities of each participant. When it is done well, conflict management can repair working relationships, as well as time and resources, while at the same time improving productivity and helping move projects forward toward completion. Mastering conflict resolution skills will enable you to become a better leader, decision maker, and mentor. Let's watch a few scenarios play out as our team members attempt to manage conflict.

Facilitating Communication
In this module, we will discuss effective ways that you as a manager can facilitate communication to help your employees reach their maximum potential. As a manager, it is your job to ensure that everyone on your team is on the same page. That way, your employees will be able to align themselves with the needs of the organization, because they know what those needs are. It is important to look at communications from all sides. Each side may differ in their opinion of where the weak points are, and it is your job to manage communications, so that everyone is on the same page. Remember to be clear in your messaging. When you have a clear and concise message, your employees will not be left guessing, and they will be empowered to align themselves with your vision. You should conduct regular team-building exercises for both onsite and remote employees. Effective team building needs to happen continuously if you want your group to be successful. It needs to be part of the corporate culture, so that employees expect it and are comfortable participating in team-building events. When you facilitate communication by encouraging collaboration on a public forum, your employees will have everything that they need documented, which will help them to align themselves with the needs of the organization. Now let's watch as Stan and Lana implement best practices in facilitating communication.

Summary
In this course, you learned techniques to help you get the maximum potential from your employees as you manage technical professionals. We started by talking about what it means to be a mentor. A mentor is an experienced expert who helps to guide a less experienced person. For the purposes of this course, we're discussing the mentorship of technical professionals, and how to empower them to reach their maximum potential by guiding them through their career. Being a mentor is a very important part of leadership, because it gives your employees the sense that you are there to help them, and they feel comfortable with you. When employees are comfortable with you and your leadership, they will be more prone to come to you for advice when they're struggling. Providing your employees with a positive work environment is incredibly important, because it helps to create loyal employees and increase employee retention. When you mentor your employees, you give them a sense that they belong, with will motivate them to stay with your organization. Mentorship can often times be mutually beneficial. As much as you teach your mentee, you can expect to get that much back in return as you learn from them as well.