What you'll learn

Communicating technical updates to different audiences is slow and error-prone, especially when the same brand and language rules must be applied by hand every time. In this course, Creating Agents in Microsoft Copilot, you’ll learn to build an agent in Microsoft Copilot that turns technical release notes into on-brand communications for leadership, frontline staff, and IT. First, you’ll explore when to use an agent instead of Copilot Chat, how to plan its purpose, audience, behavior, and knowledge, and how to build it and ground it in company knowledge. Next, you’ll discover how to test the agent with a simple test plan and refine its instructions until it behaves as expected. Finally, you’ll learn how to share the agent across your organization and when to move up to Copilot Studio for more advanced needs. When you’re finished with this course, you’ll have the skills and knowledge needed to create, test, and share a reliable agent that improves the efficiency and consistency of your team’s communications.