What you'll learn

Today more than ever, companies need innovative and engaging ways to attract new customers and service existing customers. That’s what Dynamics 365 Customer Engagement is all about. The platform offers powerful functionality out-of-the-box, but what if you need to make changes or extend the platform to make it “just right” for your business? In this course, Microsoft Dynamics 365 Customer Engagement (CRM): Customization and Configuration, you'll learn how to get started with customizing and configuring the system to fit your specific needs. First, you’ll learn how to create and customize your data schema, including entities, fields, and relationships. Next, you’ll explore ways to customize the UI—updating forms and views, creating charts and dashboards, and basic styling and branding. Finally, you’ll discover what happens behind the scenes with processes, users, security, and configuration settings. When you’re finished with the course, you’ll have a foundational understanding of how to maximize Dynamics 365 Customer Engagement through customization and configuration.