- Course
Microsoft Dynamics 365 Customer Service: Build and Expand
Modern support teams need faster, smarter systems. This course will teach you how to customize Microsoft Dynamics 365 Customer Service using low-code tools and connect it with Microsoft apps to streamline customer support.
Intermediate
- Course
Microsoft Dynamics 365 Customer Service: Build and Expand
Modern support teams need faster, smarter systems. This course will teach you how to customize Microsoft Dynamics 365 Customer Service using low-code tools and connect it with Microsoft apps to streamline customer support.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
Support teams often struggle with slow, rigid systems that can’t adapt to real workflows. In this course, Microsoft Dynamics 365 Customer Service: Build and Expand, you’ll learn to customize the platform using low-code and no-code tools. First, you’ll explore how to tailor forms and business rules. Next, you’ll discover how to automate workflows. Finally, you’ll learn how to integrate with Microsoft applications to build scalable, connected support experiences. When you’re finished, you’ll have the skills and knowledge of Microsoft Dynamics 365 Customer Service needed to build and expand modern customer support operations.
Microsoft Dynamics 365 Customer Service: Build and Expand
Intermediate
Table of contents
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