Incidents will happen—there’s no doubt about that. The key question is whether you treat them as a learning opportunity to make your operations practice better or just as a loss of time, money, and reputation. In this session, dive into one of the most important topics for improving reliability: how to learn from failure. We listen into one of Tailwind Traders post-incident reviews, often called a postmortem, and use that to learn how to shape and run this process to turn a failure into something actionable. After this session, you’ll be able to build a key feedback loop in your organization that turns unplanned outages into opportunities.