Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone
This course will teach you how to monitor and troubleshoot Microsoft Teams phones, clients, devices, direct routing connectivity, call failures, and, call quality related issues.
What you'll learn
With its popularity, high usage, and high uptime required for Microsoft Teams phones, clients, devices, and their calling capabilities, comes great challenges to run, maintain, and if required, troubleshoot the Microsoft Teams infrastructure with minimum degradation. The MS-720 - Microsoft Teams Voice Engineer exam also includes these critical topics. In this course, Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone, you’ll learn to monitor and troubleshoot Microsoft Teams phones, clients, devices and calling related issues. First, you’ll learn how to monitor and troubleshoot Microsoft Teams phone, clients, and devices. Next, you’ll understand how to resolve direct routing connectivity related issues. Finally, you’ll get to know how to monitor and troubleshoot call quality and call capabilities related issues. When you’re finished with this course, you’ll have the skills and knowledge of running maintaining and troubleshooting Microsoft Teams phones, clients and devices effectively for a flawless unified communication and collaboration experience for the end users in your organization.
Table of contents
- Module Introduction 2m
- Microsoft Teams Architecture Services and Licensing 4m
- Introduction to Teams Roles and Tools 5m
- Teams Voice Engineer Responsibility 2m
- Best Practices and Most Common Issues 6m
- Troubleshooting Approach and Methodology 8m
- Microsoft Teams Rooms Monitoring 3m
- Troubleshooting Azure AD Sign-in Issues for Teams 2m
- MCOValidationError for Teams Users 1m
- Demo: How to Capture Debug and Log Files, Troubleshooting Configuration Profile, and Notifications and Alerts 6m
- Summary 1m
- Introduction 2m
- Media Related Issues 2m
- Recommendations for Media Related Issues 6m
- Call Quality Dashboard Introduction 1m
- Troubleshooting Call Drops 3m
- Teams Environment and Role of SBC 2m
- Demo: SBC Health Monitoring 4m
- Demo: CQD Building Tenant Data and Reporting Labels 6m
- Demo: Power BI CQD Reports 2m
- Summary 1m
- Introduction 1m
- Call Failures and Its Business Impact 1m
- Demo: Troubleshooting Issues with Different Tools 6m
- Media Flow, Connectivity Tool, and QoS Markers 6m
- Reverse Number Lookup 1m
- Demo: Dial Plan Regular Expression and E.164 Normalization 5m
- Demo: Dynamic Emergency Dial Pad Troubleshooting 6m
- Summary 1m
About the author
Navidut (Naveed) Tauhid is Unified Communication and Collaboration Consultant, Contact Center Specialist, and Architect with more than 15 years of industry experience. He has deployed, maintained and troubleshot numerous large scale enterprise UC projects for many multinationals. He has also provided training to thousands of IT students across the globe on various Unified Communication Products and helped them be their technical best. He is a certified CCIE Collaboration Written, CCNP Collaborat... more