Patricia Ciszek

Patricia Ciszek, Microsoft Office Instructor, has worked with the ONLC for over 15 years and has been creating video courseware with ClipTraining since 2011. She teaches expert level course content on Microsoft Office solutions.

Alan Wright

Alan Wright has worked professionally in and around IT for over 10 years. He has provided enterprise-level support in the Detroit, Michigan, area and continues to provide software and hardware support for small business and residential users. He holds several certifications from CompTIA and Microsoft and enjoys working with technology and teaching others how they can make technology work for them as computers and tablets continue to evolve. Besides training videos, Alan has been the technical ed... moreitor and author for a few books from Que Publishing, and co-authored Windows 8.1 Absolute Beginner's Guide. When not working with computers, he enjoys working on projects in his cabinet shop. Alan lives in northern Michigan with his wife, Pam, and their two children, Joshua and Jonathan.

Heather Fitzpatrick

Heather Fitzpatrick’s interest in technology began while studying biology at Daytona State College. While perusing the college job board she noticed an Information Technology job with a local judicial agency. She quickly learned from this job that she was passionate about helping others learn how to get the most out of the technology they use every day. She not only changed her college focus to Business Management/Information Technology, but also made a career out of it by tackling many differen... moret roles in her 9 plus years of service providing help desk support, PC technical support and IT training.  In 2005 a new opportunity presented itself and the green flag followed as she started her corporate/sports technology career with NASCAR. Throughout her 9 plus years with NASCAR, she again managed many areas within IT Services. In her most recent role as an IT Training Manager she was responsible for technical writing, editing, marketing, curriculum development and training delivery. Educating corporate staff and trackside officials on the latest hardware and software technologies was her main focus. Through 12 years of delivering training she has earned active certifications: Microsoft Office Specialist (MOS) Master, Microsoft Technology Associate (MTA), ITIL and has been a Microsoft Certified Trainer (MCT) since 2010. In 2012 Microsoft appointed her MCT Regional Lead for the Eastern United States.  As the checkered flag dropped at NASCAR in June of this year, another endeavor begin. She is now an independent trainer specializing in Microsoft technologies and Instructional Skills for Trainers, facilitating learning for many companies including NASCAR, colleges/universities and learning centers. Her real world knowledge combined with industry standards and certifications gives her the leading edge in helping others learn.

J. Peter Bruzzese

J. Peter Bruzzese (Triple-MCSE, MCT) is a 4-time awardee of the Microsoft MVP for Exchange. Working with Exchange in enterprise scenarios for 15 years, J. Peter has a finger on the pulse of both legacy deployments and modern on-prem/cloud(O365/hosted) environments. J. Peter is also the Enterprise Windows columnist for InfoWorld, a speaker for MEC/TechEd, etc… and author/consultant on a variety of books, product reviews for MSExchange.org and articles. His latest books include Mastering Exchan... morege 2013 with Sybex and Conversational Exchange (in 10 days!). J. Peter is also known for his video training series through TrainSignal and Pluralsight.

Diane McSorley

Diane McSorley is a Microsoft Certified Trainer with expertise in teaching beginner to expert levels in multiple applications, Microsoft technical course, and CompTIA courses.