What you'll learn

ServiceNow powers modern IT operations, and effective platform administration is essential for secure and efficient service delivery. In this course, Platform Administration Essentials and Automation Introduction, learners will build a strong foundation in managing and configuring key ServiceNow administrative functions through guided instruction, real-world examples, and hands-on demos. First, you will discover user, group, and role management, applying the principle of least privilege and understanding role hierarchies for effective access control. Next, you will learn to implement core platform security measures by configuring Access Control Lists (ACLs), securing data, and aligning with privacy and compliance standards. Finally, you will explore process automation using Flow Designer, creating low-code workflows to streamline tasks such as user onboarding and request fulfillment. By the end of this course, you will be able to confidently manage ServiceNow’s administrative capabilities, enforce security best practices, and automate routine IT operations for improved efficiency and consistency.