This is the eighth course in the PMP® series. We discuss the importance of quality management and why quality assurance and quality control are vital to project success. In addition, this course explores many of the most common tools and techniques used for quality planning, quality assurance, and quality control.
Casey has experience leading projects in many fields, including healthcare, digital media, mobile app development, consumer product design, education, and event management. He's constantly in pursuit of new challenges and loves to share what he learns along the way with others.
The Importance of Quality Management Hello and welcome. I'm Casey Ayers, and this is PMP - Project Quality Management. This is our eighth course in the series helping prepare you for the PMP exam. The course series began with Introduction to Project Management in the PMP Exam followed by Organizational Influences and Project Management Lifecycle. Then we had Project Integration Management followed by Project Scope Management, Project Time Management, Project Schedule Management, and Project Cost Management. This, the eight course, is Project Quality Management. Within this course, we're going to discuss a number of different quality management topics beginning with the importance of quality management within the project environment. Thereafter, we'll look at planning quality management, performing quality assurance, and controlling quality within the project environment. Beginning with this module, we'll first define quality management and learn some of the language that's important to be familiar with for quality management purposes. After that, we'll look at the cost of quality within the project and other considerations regarding quality management that'll help us out when we begin to speak about quality assurance and quality control in greater detail. Let's get started.
Planning Quality Management In this module, we're going to discuss Planning Quality Management. First, we'll look at the Plan Quality Management Process at a high level. Then we'll look at the Seven Basic Quality Tools that are going to come in handy when it comes to planning quality management, as well as in conducting quality assurance and quality control operations. Then we'll look at the Plan Quality Management Process Components, the inputs, tools techniques, and outputs that you need to be familiar with from the PMBOK Guide. Let's get started.
Performing Quality Assurance Welcome back. In this module, we're going to take a closer look at the Perform Quality Assurance Process. First, we'll introduce quality assurance, explain what it is that we seek to accomplish with this task, and then look at a variety of quality management and control tools that can be used for QA tasks. After that, we'll look at the perform quality assurance process's components, those inputs, tools and techniques, and outputs from the PMBOK Guide that you need to be familiar with for the PMP exam. Let's get started.
Controlling Project Quality In this module, we're going to discuss Controlling Project Quality. First, we'll look at the control quality process at a high level, and then we'll compare quality control with quality assurance. After that, we'll look at the process components for control quality as found in the PMBOK Guide. Let's get started.