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Course
- Core Tech
Practical Cisco UCCX Scripting Techniques
In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.
What you'll learn
Creating custom IVR applications has never been so easy as with the Cisco Unified Contact Center Express product. As an industry-leading solution, UCCX is utilized by organizations both large and small to create automated attendants and interactive voice response solutions. UCCX also empowers the operator to create powerful self-service applications, and can significantly improve the customer experience for your business or contact center if used to its full potential. In this course, the author will take you through a series of IVR development exercises using the UCCX solution, and utilizing a 'learn by doing approach,' will demonstrate useful techniques for getting started in creating IVR applications. While not intended to be a standalone 'everything you wanted to know about IVR development course,' the learner will gain significant knowledge of fundamental concepts that they can apply to building real-world IVR applications through a series of practical examples. This course is a fantastic component of any learning plan involving the Cisco UCCX product line.
Table of contents
About the author
Josh Kittle (CCNP Voice/CCAI) has been working with Cisco Unified Communications solutions since Call Manager 3.x, and currently works as a partner engineer designing and supporting collaboration solutions for customers ranging up to 10,000 endpoints. A former Cisco Networking Academy Instructor, Josh enjoys sharing his passion for learning with others, and believes that having fun is the most important part of any project.
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