Practical Cisco UCCX Scripting Techniques

In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.
Course info
Rating
(19)
Level
Intermediate
Updated
Mar 31, 2015
Duration
5h 18m
Table of contents
Introducing the IVR Development Workflow
Creating Your First IVR Application
Dealing with Time of Day
Dealing with Day of Week
Using Subflows
Holiday Schedules
Recording Prompts
Adding Administrative Control
Accessing Database Information
Basic ACD
Description
Course info
Rating
(19)
Level
Intermediate
Updated
Mar 31, 2015
Duration
5h 18m
Description

Creating custom IVR applications has never been so easy as with the Cisco Unified Contact Center Express product. As an industry-leading solution, UCCX is utilized by organizations both large and small to create automated attendants and interactive voice response solutions. UCCX also empowers the operator to create powerful self-service applications, and can significantly improve the customer experience for your business or contact center if used to its full potential. In this course, the author will take you through a series of IVR development exercises using the UCCX solution, and utilizing a 'learn by doing approach,' will demonstrate useful techniques for getting started in creating IVR applications. While not intended to be a standalone 'everything you wanted to know about IVR development course,' the learner will gain significant knowledge of fundamental concepts that they can apply to building real-world IVR applications through a series of practical examples. This course is a fantastic component of any learning plan involving the Cisco UCCX product line.

About the author
About the author

Josh Kittle (CCNP Voice/CCAI) has been working with Cisco Unified Communications solutions since Call Manager 3.x, and currently works as a partner engineer designing and supporting collaboration solutions for customers ranging up to 10,000 endpoints. A former Cisco Networking Academy Instructor, Josh enjoys sharing his passion for learning with others, and believes that having fun is the most important part of any project.

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