What you'll learn

Step into the role of a newly hired IT manager at Globomantics, a global IT operations service provider facing critical service and efficiency challenges. In this course, Principles of IT Operations Management (ITOM), you’ll gain the skills to turn IT operations into a strategic driver of business success. First, you’ll explore how ITOM helps ensure business continuity and minimize service disruptions. Next, you’ll discover methods for improving operational efficiency and controlling costs. Finally, you’ll learn how ITOM contributes to risk mitigation, strengthens security posture, and supports innovation in alignment with strategic objectives. When you’re finished with this course, you’ll have the skills and knowledge of IT operations management needed to assess challenges, implement improvements, and align ITOM practices with your organization’s broader goals.