What you'll learn

You sat through it: the meeting went well, ended in agreement, yet changed nothing. In this course, Leading Problem-Solving Meetings, you’ll gain the ability to lead sessions that find the real problem and carry it all the way to an implemented solution. First, you’ll explore how to diagnose the root cause of a complex problem and how to turn that diagnosis into a set of questions the meeting can actually attack. Next, you’ll discover how to run an idea generation meeting and get equal contributions from everyone using async and silent collection, SCAMPER and AI to expand rather than to anchor. Finally, you’ll learn how to evaluate your options objectively with the Six Thinking Hats and decision matrix techniques, achieving real consent rather than fake consensus to reach a decision that’s owned by the team, with tracked execution, and using AI to minimize the busywork. When you’re finished with this course, you’ll have the skills and knowledge of problem-solving facilitation needed to run meetings that people stop dreading because they’ve seen them change things and have real impact.