What you'll learn

Since part of the role of a project manager entails working with multiple stakeholders with competing priorities and objectives, every project manager is bound to face conflict at some point in their careers. In this course, executive leader, educator, and consultant J.T. Moomau shares his knowledge on mediating conflict as a project manager, supporting you in navigating common conflicts you may encounter in your role. J.T. starts by explaining the project manager's role in conflict resolution, and he introduces common types of conflicts that you're likely to experience. Then, J.T. shares conflict management strategies that you can apply in order to promote healthy conflict resolution and prioritize empathy in the workplace. Next, J.T. shares conflict prevention strategies you can implement in order to get ahead of any future potential conflicts that could arise. Finally, J.T. concludes the course by sharing conflict management resources that you can leverage to continue improving your mediation skills as a project manager. After completing this course, you'll be ready to confidently mediate and resolve conflicts in your role, ultimately leading to more successful projects and a healthier workplace.