What you'll learn

Salesforce extends far beyond its core platform, making it challenging for beginners to understand how the many products, services, and acquired technologies fit together. In this course, Salesforce: Understanding the Ecosystem, you’ll gain the ability to identify key Salesforce products, understand their primary use cases, and recognize how they work together to support business solutions. First, you’ll explore what defines the Salesforce ecosystem and how Salesforce connects with external systems and applications. Next, you’ll discover the purpose and business value of major Salesforce products, including Marketing Cloud, Commerce Cloud, Energy & Utilities Cloud, Heroku, MuleSoft, Tableau, Data Cloud, and Slack. Finally, you’ll learn how the Salesforce AppExchange expands platform capabilities and helps organizations extend their Salesforce investments. When you’re finished with this course, you’ll have the skills and knowledge of the Salesforce ecosystem needed to confidently discuss Salesforce products, understand their roles within business solutions, and identify where they fit within real-world organizational needs.