What you'll learn

You might know what the Salesforce platform is, but what are examples of how the platform can be customized? In this course, Salesforce: Introduction to Use Cases and Customizations, you’ll learn high-level concepts for how to customize the Salesforce platform using real-world-style examples. First, you’ll explore what a platform customized for a renewable energy business may look like. Next, you’ll discover what tools and packages may be used for document management. Finally, you’ll learn how Salesforce can be used for retail and commerce — a platform that can go far beyond customer relationship management. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce platform customization needed to begin learning deeper technical skills in Salesforce automation, administration, and development.