What you'll learn

AI is capable of amazing things, but when you use it for real-world work, you may find occasional gaps in its capabilities. The tools that look impressive in a controlled setting can fail when deployed in real business workflows. In this course, Scaling AI in Business Operations: Evaluating AI Capability and Risk, you’ll gain an understanding of how to evaluate AI capabilities, cost of ownership, and risk before implementation. First, you'll explore how to test AI tools in an operational sandbox to identify where they perform well and where they fall apart. Next, you’ll discover how to think through total cost of ownership, including not just licensing or build costs, but also human review, rework, workflow issues, training, and ongoing maintenance. Finally, you'll look at how to assess whether or not an AI solution fits the organization’s workflow, risk appetite, and team culture before it is scaled. When you’re finished with this course, you’ll have the skills and knowledge needed to evaluate AI capabilities and risks, leading to better implementation decisions before AI is deployed in real business operations.