Expanded Library

Getting Started with ServiceNow

by Catalin Popa

This course will teach you about ServiceNow fundamentals and also introduce you to how to properly set up and configure the most used ServiceNow solutions.

What you'll learn

Every company follows a set of rules, whether they’re called rules, policies, or processes. In this course, Getting Started with ServiceNow, you'll learn how to implement the most common ServiceNow solutions. First, you'll explore the key benefits of ServiceNow, in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you'll go into more details, from a theory perspective, so that you understand the purpose of various solutions such as: Notify, ITOM, ITAM, HRSD, or ITSM - all of the clips being composed out of theory and at the same time, real-life use cases. Finally, you'll learn how to apply your learnings by putting into practice the theory through a set of clips that are focused only on demonstrations. When you’re finished with this course, you’ll have the skills and knowledge of enabling and using the most common ServiceNow solutions and modules needed to get started with ServiceNow.

About the author

Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.

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