Getting Started with ServiceNow
This course will teach you about ServiceNow fundamentals and also introduce you to how to properly set up and configure the most used ServiceNow solutions.
What you'll learn
Every company follows a set of rules, whether they’re called rules, policies, or processes. In this course, Getting Started with ServiceNow, you'll learn how to implement the most common ServiceNow solutions. First, you'll explore the key benefits of ServiceNow, in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you'll go into more details, from a theory perspective, so that you understand the purpose of various solutions such as: Notify, ITOM, ITAM, HRSD, or ITSM - all of the clips being composed out of theory and at the same time, real-life use cases. Finally, you'll learn how to apply your learnings by putting into practice the theory through a set of clips that are focused only on demonstrations. When you’re finished with this course, you’ll have the skills and knowledge of enabling and using the most common ServiceNow solutions and modules needed to get started with ServiceNow.
Table of contents
- Module Introduction 3m
- Explaining the Key Benefits of ServiceNow 4m
- Choosing the Appropriate ServiceNow User Interface 3m
- Introduction to the ServiceNow Notify Application 4m
- What Is ServiceNow IT Operation Management? 6m
- What Is ServiceNow Human Resource Service Delivery? 6m
- What Is ServiceNow IT Asset Management? 4m
- Introduction to ServiceNow ITSM 4m
- Use Cases 3m
- Summary 3m
- Module Introduction 3m
- Enabling ServiceNow Users through Accesses 9m
- Navigating through the ServiceNow User Interfaces 13m
- Working with the ServiceNow Notify Module 10m
- Enabling ServiceNow ITOM 12m
- Working with ServiceNow ITAM 12m
- Activating ServiceNow HRSD 12m
- Leveraging ServiceNow ITSM 16m
- Summary 3m
About the author
Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.