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The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace

by Neeraj Kumar

In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.

What you'll learn

The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, End-to-end ServiceNow Request Automation for Microsoft Modern Workspace, you will learn how you can bring efficiency into the system and help in the reduction of your organization's capital expenses as well as the operational expenses on the managed services by integrating ServiceNow with Azure. This will help in successfully meeting the response and resolution SLAs by the managed services team, thereby, resulting in the customer's delight. When you’re finished with this session, you’ll have a better understanding of how you can leverage Azure automation for business process automation as well as the basics of ServiceNow as a developer.

About the author

Neeraj is an Azure Enthusiast, Enterprise Architect, and Technical Program Manager. With an IT experience spanning 21 years, Neeraj is leading high-end programs focused on digital and cloud services by architecting and designing solutions and infrastructure on Azure that includes, but not limited to Cognitive Services, Data Science, IoT, Cloud Migrations, etc. to benefit business by maximizing their RoI. Neeraj is a certified Azure Architect, Administrator, and IoT Developer and is passionate ab... more

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