- Course
Capturing and Monitoring ServiceNow SLAs
This course will teach you concepts for capturing and monitoring SLAs in ServiceNow.
Intermediate
- Course
Capturing and Monitoring ServiceNow SLAs
This course will teach you concepts for capturing and monitoring SLAs in ServiceNow.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
In many industries, it can be essential to keep track of how fast support is being delivered, keep it monitored, and eventually notify the appropriate stakeholders if a service is close to passing the defined thresholds. In this course, Capturing and Monitoring ServiceNow SLAs, you’ll learn to define a service-level agreement definition and monitor the same. First, you’ll explore the difference between SLA, OLA and UC. Next, you’ll discover how to edit and create from scratch an SLA definition in ServiceNow. Finally, you’ll learn how to leverage the SLA dashboard and thus have an overview of the ongoing or breached SLA definitions. When you’re finished with this course, you’ll have the skills and knowledge of capturing and monitoring ServiceNow SLAs needed to evaluate if the previously agreed services are being delivered in the defined timeframes.
Capturing and Monitoring ServiceNow SLAs
Intermediate
Table of contents
Catalin is a ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. He holds a Bachelor degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.